Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Bought Ultra 4-camera system but iPhone can't discover base station. Shows blue LED.

Reply
Discussion stats
  • 2 Replies
  • 487 Views
  • 0 Likes
  • 2 In Conversation
Fragiel
Aspirant
Aspirant

I've just bought the Arlo Ultra 4 Camera System, but the app on my iPhone can't discover my base station! I tried everything Arlo wrote at troubleshooting, but it doesn't work! The led of the base station is blue, so there is an internet connection. My iPhone and the base station uses the same internet connection. What can I do?

Model: VMB5000 | Arlo Ultra SmartHub

Accepted Solutions
jguerdat
Guru Guru
Guru

Try holding the reset button for >10 seconds, until the LED flashes amber. Let the hub reboot and try again. Make sure you're not using a VPN.

View solution in original post


All Replies
jguerdat
Guru Guru
Guru

Try holding the reset button for >10 seconds, until the LED flashes amber. Let the hub reboot and try again. Make sure you're not using a VPN.

View solution in original post

Fragiel
Aspirant
Aspirant

Thanks! I done that and I reset my router, and it works!

Discussion stats
  • 2 Replies
  • 488 Views
  • 0 Likes
  • 2 In Conversation