Black and white image and wrong focus

[RayHoenjet]

I opened a case on March 8 and received no response from Arlo Support. 😤

The problem with one of the cameras is that it live video is in black and white and the camera is focusing incorrectly. While the settings are good.

I reset the camera to factory settings and reconnected to the network. Unfortunately, this has not led to an improvement.

Is anyone familiar with this problem and has a solution for it?

[jguerdat]

Can't see the image yet until it's approved.

These cameras do not focus - they're fixed focus. If things are blurry, it's either something on the lens or the video is corrupted and looks like streaks or pixelation. The latter is generally due to poor signal strength and/or quality. You can test this by bringing the camera closer to the hub to see if that works better. Swapping cameras around can help determine if it's the camera or the location that's an issue.

[RayHoenjet · Accepted solution]

The problem has been solved with the help of Arlo Support.
Eventually, it turned out that the camera sensor was defective and I have now received and installed a new replacement camera.