Base station ultra off line

[StoshP]

I’ve unplugged base unit, hit reset , still offline, any help would be much appreciated
Thanks

[jguerdat]

How do you know it's offline? Have you tried both the app and a web browser? Have you force closed the app and reopened it or logged out and back in? You say you "hit reset" - what do you mean by that? Holding it until the LED flashes amber means you need to remove all devices from Settings, My Devices and start fresh.

[StephenB]

One of my VMB5000 bases is prone to go off-line when the firmware is updated.

Symptoms are that it is shown as off-line in both the web client and the mobile apps.  The indicator remains blue on the base for quite a while, but eventually turns amber.

The workaround is to power down the base and remove it from the account.  Then power it up and re-add it.  The web client prompts to re-add the cameras (no need to resync them, but you do need to rename them).  The recording library isn't lost.

So if you are seeing a similar symptom, maybe try that workaround.

[StoshP]

Thanks for advice, I will try removing device and restarting

[AltonCruz]

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