Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Awful support

Reply
Discussion stats
  • 1 Reply
  • ‎2024-06-14 12:38 PM
  • 3370 Views
  • 1 Like
  • 2 In Conversation
Bluerob
Follower
Follower
‎2024-06-14 12:38 PM

Anyone else have just awful support? I called. I went thru 2000 prompts to get to a rep. Once I did get in contact, I could have a conversation where I could hear her and she could hear me. Then, ironically, because she was having difficulty translating my email address all of a sudden I get the curiosity disconnect line that she can’t hear me! 

Labels:
Reply
Message 1 of 2
3,370
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-14 01:45 PM

I apologize that you did not get the service you expected. That is not at all how we want our customers to feel. Is there anything I can help you with?

0 Likes
Reply
Message 2 of 2
3,366
Discussion stats
  • 1 Reply
  • ‎2024-06-14 12:38 PM
  • 3371 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.