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Arlo version 3.2 on iPhone geolocation STILL doesn't work. Have location set to "always".

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dfp42
Guide
Guide

After 3 years, geolocation still doesn't work reliably. Even though I'm running the latest version of the Arlo app (3.2, dated 29 March 2021) on my iPhone (iOS14.6), and I have location in Settings set to "Always" for Arlo, the app only reports my arrival or departure once I open the app.

 

HomeKit has no problems with geofencing.

Canary has no problems with geofencing.

 

Do the engineers at Arlo actually understand how iOS14 (and 13 and 12 and 11...) handles location in Settings?

 

Do these engineers get that (apparently) hard-wiring location for the Arlo app to "While Using the App" runs contrary to the concept of auto-arming?

 

Is anyone at Arlo actually listening? Or competent?

Model: VMB5000 | Arlo Ultra SmartHub
JessicaP
Arlo Moderator
Arlo Moderator

Hi dfp42,

 

If you're having problems with your Geofencing not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

 

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

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