Arlo ultra stuck on getting information

[DjAndrade]

The past month I been having problems like (offline or getting information) then I have to do a factory reset while it’s got to the point I had to do a factory reset every day and I call customer service they had me to do it again and again then my smart hub stop work ok. I thought it’s was the hub, I got a new hub still does the same thing but when if goes (offline) I still get recording or when it goes in (getting information) I can still view live but no notifications. I check the internet cable, rebooted the modem, router and still nothing I also change the channel 1,6,11 but the crazy part it still has the solid blue light. When I check on my computer and my laptop is says armed but on my iPhone 11pro says the opposite.... I don’t know what to do please help

[JamesC]

DjAndrade,

If you've already had the SmartHub exchanged via RMA once, I encourage you to contact support and followup on your original ticket to see what additional steps can be taken.

Please let me know if you need assistance contacting the support team.

JamesC