Arlo ultra no free subscription plan on my app

[Ianfalmouth]

I have set up my three cameras and have the app up and running, but in the subscription part of the app it says I do not have one. How do I activate my one year free subscription?? Any help please .....

[michaelkenward]

Where did you buy the cameras? Where are you now?

It seems that subscriptions don't work with "exports" .

Here is the official response from @JamesC, in the middle of a discussion about this:

Solved: Re: Arlo Ultra - Smart Plan - Arlo Communities

The free 1 year plan is only claimable in the country in which the system was purchased.