Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo ultra camera not recording videos. Will only save a motion picture.

Reply
Discussion stats
  • 10 Replies
  • 371 Views
  • 1 Like
  • 5 In Conversation
Highlighted
Follower
Follower

Hi, I have 3 cameras. 2 cameras will record videos our 3rd one will only save a motion picture and it won’t record a video. Firmware is the same across all 3 cameras and also settings.
What else can I try?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Guru Guru
Guru

Have you checked "manage cameras" in the subscription status?  This would happen if the third camera isn't in the subscription list.

Highlighted
Star
Star
I also have this on one camera, and have a ticket open with arlo.
Try moving it close to base station (removes weak signal issues) and give it a go again. Did nothing for me.
As other person mentioned make sure it has a subscription. Mine does, still doesnt work.
Failing that, make sure the video record length is set to like 20 seconds, and they again.
This also did no work for me.
Job number is 41522452 which I am still waiting on a response to, over the SLA.

If I get a result I'll post it here.

Good luck!
Highlighted
Star
Star

was meant to read:

 

Failing that, make sure the video record length is set to like 20 seconds, and Try again

Highlighted
Aspirant
Aspirant
Hi. Just like another person said. I have one particular camera that will only detect motion and not record at all. Only about 1 sec of it. Then you go the video it shows a motion or video detected and it says 0 seconds. Also it doesn’t connect to live. It just keeps connecting and connecting and it finally says is can’t connect. I have reset the whole system twice. And re sync cameras and that particular one keeps doing the same thing. Soooo annoying! Please help arlo.
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Star
Star
Hi Community admins, can you please advise why this ticket has had absolutely no response from any technical support.
41522452
Ive since cancelled my subscription with arlo ultra, and record locally. The camera still record a picture and no video. Why pay for something that doesn't work?
A response would be awesome

Highlighted
Guru Guru
Guru

@lasermonkey wrote:
 The camera still record a picture and no video. 


Maybe try

  • removing the camera from the account
  • holding down the sync button on the camera until it flashes amber
  • adding the camera back to the account.
Highlighted
Aspirant
Aspirant
Already done that twice also. Still not luck.
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Star
Star
Hi, thanks for the suggestion. Ive tried that this morning and still the same problem.
It still cannot stream live, it still cannot record video. Signal is "strong".
Other cameras work fine (2 other ultras and 3 original arlo). Its just this one camera.
When i logged my ticket 2 months ago (to which i am still waiting for a response -come on Arlo!) I also had to detail out the network infrastructure at my home. Arlo hub plugged right into an Orbi wifi AP switch, plugged right into a firewall. All 1Gb. Internet link is 1Gb down 400 Mb up. Loads of bandwidth.
Highlighted
Aspirant
Aspirant
Yep. Still not fix. Maybe order a new camera under warranty? Would arlo do that?
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Arlo Moderator
Arlo Moderator

Hey lasermonkey,

 

Let me reach out to you via private message to gather more information about your case.

 

Hi Rick1984,

 

If you are still under warranty, feel free to contact the Support Team to help you further. The link provides several options to contact the support team.

Discussion stats
  • 10 Replies
  • 372 Views
  • 1 Like
  • 5 In Conversation