Arlo ultra camera not recording videos. Will only save a motion picture.
Hi, I have 3 cameras. 2 cameras will record videos our 3rd one will only save a motion picture and it won’t record a video. Firmware is the same across all 3 cameras and also settings.
What else can I try?
Try moving it close to base station (removes weak signal issues) and give it a go again. Did nothing for me.
As other person mentioned make sure it has a subscription. Mine does, still doesnt work.
Failing that, make sure the video record length is set to like 20 seconds, and they again.
This also did no work for me.
Job number is 41522452 which I am still waiting on a response to, over the SLA.
If I get a result I'll post it here.
Ive since cancelled my subscription with arlo ultra, and record locally. The camera still record a picture and no video. Why pay for something that doesn't work?
A response would be awesome
The camera still record a picture and no video.
- removing the camera from the account
- holding down the sync button on the camera until it flashes amber
- adding the camera back to the account.
It still cannot stream live, it still cannot record video. Signal is "strong".
Other cameras work fine (2 other ultras and 3 original arlo). Its just this one camera.
When i logged my ticket 2 months ago (to which i am still waiting for a response -come on Arlo!) I also had to detail out the network infrastructure at my home. Arlo hub plugged right into an Orbi wifi AP switch, plugged right into a firewall. All 1Gb. Internet link is 1Gb down 400 Mb up. Loads of bandwidth.
Let me reach out to you via private message to gather more information about your case.
If you are still under warranty, feel free to contact the Support Team to help you further. The link provides several options to contact the support team.