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Longer work at the end of September and to download the new Arlo app. The problem is THERE IS NO NEW ARLO APP on the App Store. What the heck is going on with this Arlo team? You’d think before pushing an update like that the app would actually be ready in the App Store!!!
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The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.
For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month
JamesC
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Good thing you have 30 days for them to push the app... It's most likely stuck in the Apple approval process. Patience young padewan..
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I’m sorry. I don’t usually make call, but this entire company is a joke and that product mgmt team are complete morons
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Why all the panick? It's not the usual way that we get an app update but it's not yet the end of September. Maybe there are a lot of core changes to the app so that Arlo (or Netgear) has to make clear that you must upgrade to the new app. I agree it would have been better if the app was already there but there could also be an delay with Apple?
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I totally agree. My Arlo Pro 2 system has turned to junk by these Arlo monkeys. Even the moderators don't know how to help real customers as they just read recorded scripts over and over again. Maybe they should find real jobs.
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Why update the iOS app and tell us to download the new app and it is not ready yet....
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@Ewf2001 wrote:
Why all the panick? It's not the usual way that we get an app update but it's not yet the end of September. Maybe there are a lot of core changes to the app so that Arlo (or Netgear) has to make clear that you must upgrade to the new app. I agree it would have been better if the app was already there but there could also be an delay with Apple?
Agreed, Not sure what the fuss is about. Nothing has broken. The same thing happened with my Hue Apps when they switched architecture. Now that Arlo is a separate entity, they are most likely creating a standalone (separate from Netgear) app. Instead of complaining, maybe you could look towards the positive side of a company that continues to invest in its apps/userbase. I made the mistake of trying out canary for a bit. Terrible company that was....
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Why all the panic???? Well it is worrisome when a company tells you to install new software and old software will stop working in 30 days... oh yea by the way we're not done with the new software yet.
I don't care if it's ready sitting on a shelf somewhere. You don't just do that to people. Let me spend $600 on some system oh it's not going to work in 30 days unless you upgrade and upgrade is not available to you yet hoping to release it soon and even if we do hoping you didn't have to leave on vacation for a while leaving your property unprotected... You should have come back from vacation to upgrade and then gone back.... This by far is the DUMBEST thing I heard a company doing... Whose running this company Jerry Lewis.?! If they gave an option either upgrade when we release it and hope you are in town or recieve a full refund. It would be a no brainer!!!
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The new app should now be available in the Android store with iOS soon to follow. We apologize for any confusion this has caused. It may take a little time for the app to show as available for all users. Please keep an eye on the app store and download the new Arlo app when it becomes available.
For more information on the new Arlo app, take a look here: Arlo is migrating to a new Arlo app this month
JamesC
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Just downloaded the new app for iOS .....
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James,
What is the point of the Arlo Legacy app if the new Arlo Technlogies app was released today anyway? Why did I need to update my previous app only to replace it the same day?
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For anyone on IOS 13 (beta), the new Arlo app 2.8 has a major issue running on devices with iOS 13. That is the notification and alerts DO not working!, no notification message, no badges, no alert sound, nothing at all!!!
iOS 13 will be released in few weeks, and Arlo legacy (2.7.x) will be end of its life by the end of September. This issue better be fixed by then, I hope!
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I had to go a bit extreme and restore the iPhone back to iOS 12.4.1 to get a Arlo apps to work normal again and receive notifications .
So as of last night I am running iOS 12.4.1 again on my daily device .
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We're aware of an issue with notifications and the iOS13 beta. We will have a fix for this ready for release prior to the official release of iOS13. I will keep you updated on when this will be available.
JamesC
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