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Guide

Arlo Ultra when internet doesn't work

I see that if my internet connection doesn't works for some minutes, in this time all new video are lost, both in cloud and in SD card. Is it normal? I talk about only internet issue, no power issue. Thanks.
Message 1 of 12
Guru

Re: Arlo Ultra when internet doesn't work

I have tested the Pro/Pro2 systems  (by pulling off internet) and have found that the system record to the usb backup as long as the system has power... have no doubt the Ultra works the same way if a mem card is installed

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Morse is faster than texting!
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Message 2 of 12
Guide

Re: Arlo Ultra when internet doesn't work

My SD card works, buy if I unplug the Ethernet cable on base station, I don't find new video in the Cloud and in the SD card. Is this by design?
Message 3 of 12

Re: Arlo Ultra when internet doesn't work


@jengio77 wrote:
....if I unplug the Ethernet cable on base station, I don't find new video in the Cloud ...


By doing that you have disabled your Arlo system.

 

New videos can't get to the cloud without an Internet connection. That's what the Ethernet cable is for.

 


@jengio77 wrote:
I don't find new video in the Cloud and in the SD card. Is this by design?

I assume that you mean or on the SD card.

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 4 of 12
Guide

Re: Arlo Ultra when internet doesn't work

I mean that if there's some temporary issue with the internet connection (I unplug ethernet cable to simulate it), I would like to see the video on the SD card... or this is not possible?

 

Message 5 of 12
Guru

Re: Arlo Ultra when internet doesn't work

That's what's supposed to happen. It's a backup for when the Internet connection is broken. Of course, right now you have to eject the card properly to view the videos.

Message 6 of 12
Guide

Re: Arlo Ultra when internet doesn't work

If I eject the card properly, in the SD card I find only the videos recorded when the internet connection works.

My test:

1) Unplug the ethernet cable on base station

2) Wait orange led

3) Make a movement on camera

4) Plug the ethernet cable on base station

5) Wait blue led

6) Secure eject of SD card

7) Reading SD card on PC I find only old videos

 

What's wrong?

Thanks

Message 7 of 12
Community Manager

Re: Arlo Ultra when internet doesn't work

jengio77,

 

Check here to make sure you've set up local storage correctly: How do I record 4K videos to a microSD card?

 

JamesC

Message 8 of 12
Highlighted
Guide

Re: Arlo Ultra when internet doesn't work

JamesC,

 

I've set up local storage correctly, on my SD card I find all the videos recorded when internet works.

I'm unable to find on SD card the videos when internet doesn't work.

I simulate this issue unplug the ethernet cable on base station.

Ideas?

 

Message 9 of 12
Aspirant

Re: Arlo Ultra when internet doesn't work

Did you got it to work.

I just tested mine and I was able to find the two videos.
Message 10 of 12
Guide

Re: Arlo Ultra when internet doesn't work

Now It works. I think that the solution is to wait more time from step to another step. If the internet goes down, the base station takes long time to switch in "SD card" mode.
Message 11 of 12
Aspirant

Re: Arlo Ultra when internet doesn't work

That is strange as it should record to the base SD regardless as long as you selected to record to SD card.
To have the 4k videos.
Message 12 of 12