Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Ultra system needs rebooting frequently.

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Aspirant
Aspirant
Hi, I have 2 VMB5000 base stations and 5 ultra cameras at home, every few days randomly the cameras stop recording CVR and you get that blank section in the video history when you look back at it. This also stops the alert pinging up and the recording for the motion detection and you can’t log into the camera to view it in live mode.

It affects cameras randomly but if I reboot the base stations it brings the camera back to life again. The cameras are all wired to the mains, is this a known bug? If there is no way around this issue can we get an option built into the iPhone app to have a lab automated base station reboot at a users set time?

All my cameras are up to date along with their base stations, have CVR on 5 of the 5 cameras and have the elite plan I believe.

Any help would be appreciated.
Model: VMB5000 | Arlo Ultra SmartHub
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Guru Guru
Guru

It's possible that there's a signal strength/quality issue. Bring a camera close to the hub for testing.

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Aspirant
Aspirant

The cameras are only a few meters away from the base station, one of the cameras on its own base station is sat 6ft above the base station so it’s not that.

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Aspirant
Aspirant
Can customer support look into this please? Does any one else have this issue?
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Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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