Arlo Ultra system needs rebooting frequently.

[Always_watching]

Hi, I have 2 VMB5000 base stations and 5 ultra cameras at home, every few days randomly the cameras stop recording CVR and you get that blank section in the video history when you look back at it. This also stops the alert pinging up and the recording for the motion detection and you can’t log into the camera to view it in live mode.

It affects cameras randomly but if I reboot the base stations it brings the camera back to life again. The cameras are all wired to the mains, is this a known bug? If there is no way around this issue can we get an option built into the iPhone app to have a lab automated base station reboot at a users set time?

All my cameras are up to date along with their base stations, have CVR on 5 of the 5 cameras and have the elite plan I believe.

Any help would be appreciated.

[jguerdat]

It's possible that there's a signal strength/quality issue. Bring a camera close to the hub for testing.

[Always_watching]

The cameras are only a few meters away from the base station, one of the cameras on its own base station is sat 6ft above the base station so it’s not that.

[Always_watching]

Can customer support look into this please? Does any one else have this issue?

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Always_watching]

I purchased some smart plugs that are on a timer to turn off and back on the base station, seems ok so far... fingers crossed.

[AHAH]

I have the Arlo Pro 2 system and have been having the same issue for most of this year. It has absolutely nothing to do with signal strength and resetting the base station/removing the cameras/re-adding the cameras/checking modes, etc. has nothing to do with it. Usually the power to the base station needs to be cycled several times to kick the settings back in. Users have been complaining of this issue for nearly 2 years. The issue is across all models, new and old. It’s obviously a server or firmware issue that Arlo is refusing to fix. So much for paying good money for CVR and an elite subscription....

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[JBar900]

We are having the same issue and every time I do a live chat for help with Arlo they are no help and tell me to reboot every single time - which we do all the time as our cameras stop working daily - Arlo cannot tell us why.  This all started happening in November - we had no issues prior.

[ShayneS]

Hi @JBar900

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 42201066

[Always_watching]

Let me know if deleting your cameras and re pairing them and having to pay to add them to cvr works and corrects this issue 😛