Arlo Ultra seeing alot of pixelation, missing quite a bit of action within their view

[LJM3]

I have been a loyal Arlo supporter for a few years now, happily owning the Pro2 units in my previous system.

I chose to get the Ultra models to replace the external Pro2 cameras and move the Pro2 units inside.

I have been disappointed with the Ultra models thus far. I am seeing alot of pixelation, sometimes covering the entire image; the cameras are not very responsive to motion, missing quite a bit of action within their view (and cannot adjust the zone because battery powered); the action that it does catch is cut off or cut short and, at night, frequently shows a still and several seconds of a black image, because the night vision seems to take quite a bit of time to permeate the view.

Previous Arlo units have performed much better than this and I can only hope for firmware updates that improve this performance. In the meantime, I will just hope the cameras catch the action necessary should an event occur where I need the video.

[JamesC]

LJM3,

What does the signal strength icon show for your Ultra cameras? Some of the symptoms you describe could be related to poor signal strength/range. If you bring them close to the SmartHub (within a few feet, as a test) do you still experience the same behavior?

JamesC

[bangboi]

I am having the same issues with pixelation. Did you try your camera close to your signal feeder? I will try tomorrow.

[LJM3]

Signal on virtually all cameras is 2 out of 3 bars (66%). The problem still existed with a full 3 bars while charging close to the base unit and all Arlo Ultra units are experiencing this issue (5).

[StephenB]

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@LJM3 wrote:
Signal on virtually all cameras is 2 out of 3 bars (66%). The problem still existed with a full 3 bars while charging close to the base unit and all Arlo Ultra units are experiencing this issue (5).

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The pixelation is happening because there is loss on one of the connections (camera->base, or base->cloud).

If you haven't tried restarting the base, then I suggest doing that first.

Do you have a micro SD card that you can put in the base?  That would allow you to sort out if it's the camera->base or base->cloud leg.

The fact that this affects all your cameras (and happens when the cameras are powered and close) is very relevant - it rules out the cameras and their locations.  If it is the camera->base leg, it could be a defective base station.  Another possibility is wifi interference - so if the base is very close to the router (or another device like a TV), try separating them.

[LandJS]

So I have one that has started pixelation the last two days, it has 2 bars and is only 30 ft. from the hub, nothing has changed in 3 months with the set up.  It is pixelated both in the cloud and on SD so do I assume it's with the camera ?

[StephenB]

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@LandJS wrote:

... It is pixelated both in the cloud and on SD so do I assume it's with the camera ?

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More likely there is loss on the connection between the camera and the base (despite the signal strength you are seeing).