Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

[Retired_Member]

Hello, we have 3 new Arlo Ultra cameras. Set them all up as per instructions.  They record for the 30 mins approx (set for motion) then stop recording any motion/videos. When you reset base station/restart cameras, they work again for 30mins approx then stop.  The batteries are fully charged.  Some of the videos are only for 8 seconds approx when they are set for 1 minute of recording. Some of the videos are also just 'green' ie green and then split second views of the video then green again. I think we have tried everything...    Would anyone have any suggestions? 

[Streak2]

What is the signal strength like at each of the cameras?

What is your up/down internet speed?

Change recording to a fixed length of time rather than until movement stops to see if that makes a difference.

You can also remove and refit the batteries in the cameras to reset them.

[Retired_Member]

Hello Streak2, Sorry slow reply.

We had a techinican check the signal strength and he said it was good.

How would we test for up and down signal strength?  Sorry not a ace on this!

The Cameras are set to record to a fixed length of time. And we've tried restting them a lot by removing/replacing batteries.

[Retired_Member]

Very glad if you have any other thoughts, as the cameras are so usless how they are now 😞

[ShayneS]

Hi @Retired_Member

Have you tried contacting customer support regarding this issue? They will be glad to help assist you further. I have attached the link here for you - Arlo Tech Support

[Retired_Member]

Thank you  -I'll try that now