Arlo Ultra not recording in cloud

[tuomasg]

Hello,

I have 3 Arlo Ultras and 2 Arlo Pros with Arlo Smart Premier 1 year subscription. 

I also have SD card inserted into Ultra Smarthub to  keep local recordings. 

Problem is that I don't get any online recordings if I have SD card inserted. Local recordings and simultaneous cloud recording was working few months back but not anymore. Is this something that Arlo has changed with firmware update? This is pretty useless system if cloud recordings aren't working when local recording is enabled. What I am paying for with Arlo Smart Premier subscription?

[ShayneS]

Hi @tuomasg

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support