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I wish I had talked with your friend about wired vs. wireless before I bought my Arlo Ultra system. Buying the Arlo Ultra 4 camera setup has turned out to be one of the worst purchase decisions I've ever made. While the hardware works somewhat ok (some of the time) the software, cloud services, and customer support has been terrible for me.
One of the most frustrating examples is that my hub is suspended in mid air between my living room and dining room with wires running to it. It's in that ridiculous location because it's the only place that I can get a (somewhat) decent signal from cameras on four sides of my house. I could go on and on with other examples but they've all been discussed over and over on this forum. As they say YMMV.
I have been in constant contact directly with the engineer team through text messages all day. They are working on a fix... I’m just really surprised at how they knew nothing about this and all the tickets that were created never reached the engineers. I will definitely tell them tomorrow to look into why they didn’t get these tickets or problems everyone is experiencing escalated to them.
Your best bet is to cut your losses with Arlo and move on to a product that can perform Basic Functions like Recording Video as well as stand by their Warranty.
I’m within Warranty, my Base Station hasn’t worked for 3+ Months. Arlo agreed to send me a New Base Station after 30 Days but has never sent it. They also haven’t provided me with an update in over. 2+ Months even though I provide 1-2 updates to them each week just to keep my case number open.
Complete and utter from top to bottom with this “Company”. My money says they’re getting ready for a lawsuit.
Google Search: This TV company was spying on you until it was called out
It’s about a company called Vizio Spying on it’s Customers. They had to payout $2.2 Million in fines and wouldn’t you know….. Matthew McRae, Arlo’s CEO is pictured front and center. The trouble didn’t stop there, in addition to the $2.2 Million in fines Vizio also lost a $17 Million Class Action Lawsuit because of their actions.
Matthews Linkedin Page shows he worked for Vizio for 9 years 1 month and left in Aug 2017. Where did he go next? ARLO, starting in Sept. 2017.
So the person who was part of a spying scheme is now head of a “Video Security System Company”….. Hmmmmmm.
Thankfully my 1 year Warranty is up this month. I’ve documented all the BS and look forward to Arlo’s not so bright future.
Wow…. Aren’t you a Genius.
You disabled the previous Case Number so I can’t provide any updates. You’re a real POS but I’d expect nothing less from an Arlo employee.