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Arlo Ultra not detecting any motion vms5240

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Arlonz
Aspirant
Aspirant

I have an Arlo Ultra two camera kit

 

one of the cameras works fine, no issues

the other won’t detect any motion whatsoever ie. not in the motion detection test and not with motion directly in front of it without obstruction 

 

I’ve tried resetting base, removing camera battery, deleting camera and readding, it just flat out won’t detect any motion 

Model: VMS5240 | Arlo Ultra 2 Camera Kit
jsturess
Luminary
Luminary

I had exactly the same problem but with pro 2, it was due to camera was to far away from the base station, when I put a new  base station near that camera it started to work, it hasn't failed for some weeks now, but as I sad i only have pro 2 for the moment.

________________________________________
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
Arlonz
Aspirant
Aspirant
Thanks but makes no difference in my situation, I can be right next to the base and still no motion is detected
JamesC
Community Manager
Community Manager

Arlonz,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

Arlonz
Aspirant
Aspirant
Thanks unit has been RMA
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