Arlo Ultra library some thumb nails grayed out

[K9trainer]

I just set up my new Arlo Ultra system, one of the cameras cloud recordings in the library thumb nail is grayed out. The camera is recording 4K and is plugged into power.

It doesn’t happen all the time but I’d prefer it didn’t happen at all. 

Can anybody help?

[JamesC]

K9trainer,

When viewing the video clip, does the beginning of the video show the same behavior?

JamesC

[K9trainer]

Yes just the very beginning, there are even some green thumb nails in the library now showing up. It seem it’s just the cameras on the 4K cloud recording.

[JamesC]

K9trainer,

What is the signal strength showing for these cameras? Poor signal strength or interference can cause artifacts in the image quality like what you're experiencing.

JamesC

[K9trainer]

2 bars out of 3

[JamesC]

K9trainer,

Try bringing your SmartHub closer to the camera, or elevating it to improve the signal strength. You might also (as a test to isolate the issue) try bringing your camera close to the SmartHub to see if you experience the same behavior.

JamesC

[Kammfam]

I have been having this issue as well just in the last week or two, and it's only on my Ultra cameras, not any of my Pro2 cameras (attached to the same base station) that are as far or farther away from the base than the Ultras. I get weird gray or rainbow colored flashes in the video for a second or two, and then it goes back to normal. I also have 2 out of 3 bars, and have never been able to get higher, even with my camera that is literally on the other side of the wall from my base station. It's really frustrating.

[K9trainer]

Mine seem to start happening when I added 4K video cloud recording