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Solved! Go to Solution.
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Before You Buy
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Cwmmmm,
Thanks for the feedback! This is great to hear.
We're continuing to work hard to make sure we're delivering the best experience with Arlo Ultra.
JamesC
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Cwmmmm,
Thanks for the feedback! This is great to hear.
We're continuing to work hard to make sure we're delivering the best experience with Arlo Ultra.
JamesC
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I appreciate these cameras more every day. They are truly awesome in spite of a few remaining bugs. I am chomping at the bit to purchase more of them.
Brian
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*considers driving to best buy right now but barely resists the urge*
I'm so tempted to just upgrade my 4 Arlo Pros already...
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I don't need the 4 pack, but I need three of the individual add on cameras as soon as I can get my hands on them. Resist the urge to purchase more Pro cameras. You will regret it. BTW, I am seeing, (I believe on Amazon) that the Pro2 is overstocked and are now selling for around $165. Awesome deal.
Brian
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Thank you arlo
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I have a Skybell HD on my front door and an Arlo Audio Doorbell at my back door. I like the feature of the Arlo to ring my phone when the button is pushed, but I still think there is a good market for an Arlo doorbell with a camera inside that would ring my phone. Fot those that don't want to pay for a subscription then use the original doorbell, but with those that already pay for a subscription, the doorbell with a camera would be awesome.
Brian
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Mine sucks. Have to restart and reset every single day. Geofencing works temporarily. High speed internet. Previous and current Arlo Pro and Pro 2 user. Ultra has been an ULTRA headache.
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Unsatisfied1,
New firmware was released this weekend that should improve the overall experience. Be sure you have the latest firmware updates for your camera and smarthub along with the most recent version of the arlo mobile app available from the app store.
Take a look here for more information on the current firmware: Release notes
JamesC
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Thanks for your prompt reply as I discovered after checking the software that my iphone app hadn't been updated until today sometime. Smart hub was updated though. Very nice to get such a fast response on a Sunday...hopefully everthing works now.
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Unsatisfied1,
Let us know if you're still having trouble, we'd be glad to help.
JamesC
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Now the camera will not record in the activity zone. Neighbor drove a vehicle into activity zone and no video at all from only ten feet away! Phone support encouraged my wish to return it to Best Buy with out offering another solution!
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Can you provide a screenshot of the activity zone you're using so we can see the shape of the zone and the camera field of view?
JamesC
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After speaking on the phone with a tech support rep.... I called Best Buy and decided to return the Ultra in the morning in exchange for a "Ring" survaillance system. You were very nice but a call to a real live tech support person discouraged me from wanting or utilizing any more future Netgear products ever again.
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I apologize for the poor experience. I would like to take a closer look at your support case. I will reach out to you in a private message to collect more information.
JamesC
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