Arlo Ultra hub won’t sync

[NK73]

My hub won’t sync. LED blue. I have lodged case number 41562696, but haven’t received a reply in more than 48 hours. Disappointed. Please advise options. I’ve tried resetting etc.

[jguerdat]

How did you try the reset? You have to hold the reset button until the LED flashes amber. Let it reboot and try claiming it again.

[NK73]

Thank you for your reply jguerdat. Yes, I have tried that and whilst the light flashes amber, it refuses to be discovered as a new device and the LED eventually goes blue. I can see that it has a wifi signal from my iPhone settings if that’s any help.

[JamesC]

NK73,

What is the history with this SmartHub? Is it brand neew? Did you buy it new? Were you using it on a different account?

JamesC

[NK73]

Bought new through Amazon Prime about a week or so ago, setup okay then unplugged hub from modem when shifting some gear around, then replugged. Then it failed to connect, so I deleted and tried to re add the hub and now not discoverable.

[NK73]

Just to clarify further, yes I am attempting to discover from the same account.

[JamesC]

NK73,

When you say you shifted some gear around, what did you do? What is different now than when you originally had the setup working?

JamesC

[NK73]

I am not aware of anything being different aside from the position of the hub being moved about a foot. It is the same modem.

[NK73 · Accepted solution]

Tried to discover again after resetting device and it now works! I did hold the reset button down for ages though, perhaps longer than previously. Thank you all for your help anyway.