Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guru

Re: Arlo Ulta Camera

Not at the current time but the Pro cameras will work with the Ultra system. Right now the Pro base's firmware doesn't support working with Ultra cameras but that's an update promised in the future.

Message 76 of 87
Aspirant

Arlo Ultra

Can I use my existing base unit with the new cameras, or must I upgrade it?

Message 77 of 87
brh Master
Master

Re: Arlo Ultra

@levirichard 

Not at the current time, although Arlo has promised to make the Arlo Ultras backwards compatible with earlier bases in the future. If you purchase a kit, (Ultra base and camera/cameras), you will receive one free year of Premium service and will be able to utilize all the Ultra's features. You can, however leave you older cameras associated with the current base and add the Ultra base to your account, (no limit to how many base stations/account). The older cameras will work with the Ultra base, though.

 

Brian

Message 78 of 87
Aspirant

Arlo Ultra 4K camera system compatibility?

I really have two questions about the NEW Arlo Ultra Camera, (1) is this camera compatible with my Arlo Pro system? (2) does this NEW camera have a ZOOM option?

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 79 of 87
Community Manager

Re: Arlo Ultra 4K camera system compatibility?

LRP76,

 

The SmartHub enables 4k, Auto Track and Zooming, local live streaming, as well as a simplified onboarding experience for Arlo Ultra. Further, all users who purchase Arlo Ultra kits get 1 year of Arlo Smart included, for up to 10 cameras on their account, for all camera models. What we recommend for existing users who upgrade to an Ultra kit, is to swap out their existing basestations to the Arlo SmartHub, which allows them to take advantage of all of the benefits of Ultra, as well as all of the benefits of Arlo Smart. Finally, all current generations of camera products are forwards compatible with the Ultra SmartHub, so existing users can pair their existing cameras to the new SmartHub.

 

In the meantime, Arlo is working on introducing full backwards compatibility to be released at a future update.

 

JamesC

Message 80 of 87
Aspirant

Re: Arlo Ultra 4K camera system compatibility?

How many total cameras and devices will the new Ultra base support out of the box?  I recently purchased a 6 camera Pro 2 kit prior to the Ultra being released.  I'm hoping I could use all 6 Pro 2 plus 1-2 ultras.  Will the new base also support doorbell and chime?  Thanks.

Message 81 of 87
Master

Re: Arlo Ultra 4K camera system compatibility?


@jayhova1 wrote:

How many total cameras and devices will the new Ultra base support out of the box?  I recently purchased a 6 camera Pro 2 kit prior to the Ultra being released.  I'm hoping I could use all 6 Pro 2 plus 1-2 ultras.  Will the new base also support doorbell and chime?  Thanks.


The 1-year free Smart plan that comes with the Ultra system will support up to 10 cameras, so at least that many.

 

Message 82 of 87
Guru

Re: Arlo Ultra 4K camera system compatibility?

And the Ultra base will eventually support the doorbell but not right now. It'll take a firmware update.

Message 83 of 87
Aspirant

mix & match Arlo Ultra + Arlo Pro 2 cameras

I have 2 of Arlo Pro 2 camera, & would like to purchase the Arlo ultra camera to add on. Would a Arlo Pro 2 base works with Arlo ultra camera?
Message 84 of 87
Guru

Re: mix & match Arlo Ultra + Arlo Pro 2 cameras

As noted many times here in multiple threads, until the older bases get appropriate firmware, no. Right now, the Ultra cameras will only sync with the Ultra base. Down the road, things will be different.

Message 85 of 87
Aspirant

Re: Arlo Ultra and Arlo Pro 2 compatibility

Hey Jake. 

 

I would like to know if there is an answer to the same question you have. Will the sensor work with the pro 2 base. 

 

I am considering to buy the Arlo pro 2 system with 2 or 3 cameras. (As the Ultra price is way too high for me). 

I will get 2 cameras if the motion sensor can function with my base as a smoke detector.

Otherwise I will just get 3 cameras and use one camera as an internal sound sensor for my existing smoke alarms. 

 

Wondering what to do?

 

Any advice appreciated. 

Message 86 of 87

Re: Arlo Ultra and Arlo Pro 2 compatibility


@gwiz88 wrote:

Hey Jake. 

 

I would like to know if there is an answer to the same question you have. Will the sensor work with the pro 2 base. 

 


Not sure that I follow you here. Is this the question that from @jake158693 that you want answered?

 

Solved: Re: Arlo Ultra and Arlo Pro 2 compatibility - Arlo Communities

 

That is not where this discussion started. And there is already a Solved answer to the original question:

 

Solved: Re: Arlo Ultra compatibility with Arlo Pro 2 & it'... - Arlo Communities

 

So you might do better to start a fresh discussion with your question. I can't see that it has much to do with the one that started this now solved discussion. That is one of the peril's of hijacking a long running discussion.

 

 


My Arlo hardware: Q Plus, Pro 2, Security Light
Message 87 of 87