This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please tell me these new Arlo Ultra cameras are compatible with the exisiting Arlo Pro base staton and app. If not it pretty much leaves all of the exisitng customers who invested a lot of money (myself over 700 USD) out of the upgrade game.
Solved! Go to Solution.
- Related Labels:
-
Before You Buy
-
Online and Mobile Apps
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not at the current time but the Pro cameras will work with the Ultra system. Right now the Pro base's firmware doesn't support working with Ultra cameras but that's an update promised in the future.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can I use my existing base unit with the new cameras, or must I upgrade it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not at the current time, although Arlo has promised to make the Arlo Ultras backwards compatible with earlier bases in the future. If you purchase a kit, (Ultra base and camera/cameras), you will receive one free year of Premium service and will be able to utilize all the Ultra's features. You can, however leave you older cameras associated with the current base and add the Ultra base to your account, (no limit to how many base stations/account). The older cameras will work with the Ultra base, though.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I really have two questions about the NEW Arlo Ultra Camera, (1) is this camera compatible with my Arlo Pro system? (2) does this NEW camera have a ZOOM option?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
LRP76,
The SmartHub enables 4k, Auto Track and Zooming, local live streaming, as well as a simplified onboarding experience for Arlo Ultra. Further, all users who purchase Arlo Ultra kits get 1 year of Arlo Smart included, for up to 10 cameras on their account, for all camera models. What we recommend for existing users who upgrade to an Ultra kit, is to swap out their existing basestations to the Arlo SmartHub, which allows them to take advantage of all of the benefits of Ultra, as well as all of the benefits of Arlo Smart. Finally, all current generations of camera products are forwards compatible with the Ultra SmartHub, so existing users can pair their existing cameras to the new SmartHub.
In the meantime, Arlo is working on introducing full backwards compatibility to be released at a future update.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How many total cameras and devices will the new Ultra base support out of the box? I recently purchased a 6 camera Pro 2 kit prior to the Ultra being released. I'm hoping I could use all 6 Pro 2 plus 1-2 ultras. Will the new base also support doorbell and chime? Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jayhova1 wrote:
How many total cameras and devices will the new Ultra base support out of the box? I recently purchased a 6 camera Pro 2 kit prior to the Ultra being released. I'm hoping I could use all 6 Pro 2 plus 1-2 ultras. Will the new base also support doorbell and chime? Thanks.
The 1-year free Smart plan that comes with the Ultra system will support up to 10 cameras, so at least that many.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
And the Ultra base will eventually support the doorbell but not right now. It'll take a firmware update.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As noted many times here in multiple threads, until the older bases get appropriate firmware, no. Right now, the Ultra cameras will only sync with the Ultra base. Down the road, things will be different.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey Jake.
I would like to know if there is an answer to the same question you have. Will the sensor work with the pro 2 base.
I am considering to buy the Arlo pro 2 system with 2 or 3 cameras. (As the Ultra price is way too high for me).
I will get 2 cameras if the motion sensor can function with my base as a smoke detector.
Otherwise I will just get 3 cameras and use one camera as an internal sound sensor for my existing smoke alarms.
Wondering what to do?
Any advice appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@gwiz88 wrote:
Hey Jake.
I would like to know if there is an answer to the same question you have. Will the sensor work with the pro 2 base.
Not sure that I follow you here. Is this the question that from @jake158693 that you want answered?
Solved: Re: Arlo Ultra and Arlo Pro 2 compatibility - Arlo Communities
That is not where this discussion started. And there is already a Solved answer to the original question:
Solved: Re: Arlo Ultra compatibility with Arlo Pro 2 & it'... - Arlo Communities
So you might do better to start a fresh discussion with your question. I can't see that it has much to do with the one that started this now solved discussion. That is one of the peril's of hijacking a long running discussion.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, but the Ultra will only run on the Ultra base... ( unless that changes in the future )
All the other arlo cams will run on the Ultra base .
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have an Arlo Pro three camera system. I would like to use the new Ultra camera. Will it work with my base station??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
RBBuscher,
Arlo Ultra is not compatible with the VMB3500 base station. Please take a look here for more information: Is Arlo Ultra backwards compatible with my existing Arlo system?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
KAVS,
The introduction of the SmartHub does not invalidate your existing Arlo products. The Ultra camera and SmartHub can be used on the same account alongside your previous generation cameras and base stations.
In order to experience all of the features of the Arlo Ultra camera, an Arlo SmartHub is required.
For more information on this, take a look here: Is Arlo Ultra backwards compatible with my existing Arlo system?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
connecting with no luck. I get the blinking light on both the base and the camera, but it has not connected yet.
Any help out there?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
To the best of my knowledge, currently the Ultra cameras will only sync to the Ultra hub, (VMB5000). Whether or not that will change in the future remins to be seen.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The Ultra cameras are currently only compatible with the new 5000 series base stations. Olfer generation cameras will connect to the new base stations as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Pro battery is only for Pro series.
Ultra has a new battery size and capacity.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No. Arlo previously said they would release future firmware to support it, but only at 1080p, and without auto track and zoom and local live streaming. Arlo doesn't even mention compatibility now.
https://kb.arlo.com/000062146/Is-Arlo-Ultra-backwards-compatible-with-my-existing-Arlo-system
Either way, it doesn't really make sense to run the Ultra without the new hub.
-
Accessing Local Storage
1 -
Arlo Mobile App
262 -
Arlo Pro 3
1 -
Arlo Smart
167 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
272 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
296 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,776