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Guide

Arlo Ultra compatibility with Arlo Pro 2 & it's base

Please tell me these new Arlo Ultra cameras are compatible with the exisiting Arlo Pro base staton and app. If not it pretty much leaves all of the exisitng customers who invested a lot of money (myself over 700 USD) out of the upgrade game.

Message 1 of 11

Accepted Solutions
Community Manager

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

The SmartHub enables 4k, Auto Track and Zooming, local live streaming, as well as a simplified onboarding experience for Arlo Ultra. Further, all users who purchase Arlo Ultra kits get 1 year of Arlo Smart included, for up to 10 cameras on their account, for all camera models. What we recommend for existing users who upgrade to an Ultra kit, is to swap out their existing basestations to the Arlo SmartHub, which allows them to take advantage of all of the benefits of Ultra, as well as all of the benefits of Arlo Smart. Finally, all current generations of camera products are forwards compatible with the Ultra SmartHub, so existing users can pair their existing cameras to the new SmartHub.

 

In the meantime, Arlo is working on introducing full backwards compatibility to be released at a future update.

Message 5 of 11

All Replies
Aspirant

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

Yes, Please!

I hope the new Arlo Ultra is compatible with the Arlo Pro base. 

 

 

Message 2 of 11

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

Funny how the "community manager" skipped this post. It is NOT compatable. So they are going to milk you again for a new base station PLUS a subscription to their trash premium service. Maybe someone should let the product managers know that the wireless camera business is saturated. 

Message 3 of 11
Highlighted
Guide

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

No, I won’t be milked. Someone should explain to the PM’s that one of the driving reasons behind going with Arlo was the requirement of the others that you buy their monthly service. Arlo really needs to wake up and make these compatible too with the base station {router} I bought and spent a fortune on. This will be their undoing, well done Arlo Product Team!

 

so, to answer your last state,ent about letting the pm team aware, PM Team, read the points below.

1. 4K is all but useless here. I don’t know anyone who has a 4K phone and few that have a 4ktablet where this would matter.

 

2. Force-feeding a monthly subscription for mediocre value add is silly and hurts the brand. EVERYONE KNOWS THIS BUT YOU.

 

3. Retire the pro and pro 2 and make this its replacement, period. Saturating an already saturated market with your own level of saturation doesn’t breed confidence in your customer base, especially when backwards compatibility goes away.

 

4. The single easiest way to p1ss off your loyal base is to tell them “the new stuff that we just added isn’t compatible with the new stuff we got you to buy less than a year ago with the promise of cutting edge and expandability”. How many existing customers do you expect will spend 600 bucks for 2 new cameras and base after spending close to 500 or more for the same thing less than a year ago?

 

5. The new magnetic adapter makes all existing usb runs for power useless....it took me forever to run these lines outside and now they are useless. This is just unnecessary and points to arrogance in a company that just doesn’t see the value of existing customers. What a shame.

Message 4 of 11
Community Manager

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

The SmartHub enables 4k, Auto Track and Zooming, local live streaming, as well as a simplified onboarding experience for Arlo Ultra. Further, all users who purchase Arlo Ultra kits get 1 year of Arlo Smart included, for up to 10 cameras on their account, for all camera models. What we recommend for existing users who upgrade to an Ultra kit, is to swap out their existing basestations to the Arlo SmartHub, which allows them to take advantage of all of the benefits of Ultra, as well as all of the benefits of Arlo Smart. Finally, all current generations of camera products are forwards compatible with the Ultra SmartHub, so existing users can pair their existing cameras to the new SmartHub.

 

In the meantime, Arlo is working on introducing full backwards compatibility to be released at a future update.

Message 5 of 11
Tutor

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

I purchased my Arlo Pro 2 in September and within the return period I was already looking at 4K from Best Buy which is where I had purchased the Arlo 2 cameras and hub and many other Netgear products.  I also have a Smart subscription.  I spent over an hour today with Arlo support to get this precise question answered and they simply did not know.  I drove to Best Buy to ask and was told my newly purchased Arlo 2 hub would not work with the new product. Apparently the hubs are tthe weakest link to the Arlo system.  This is no way to treat your customers.  I am not interested in promises for some future date..maybe we....  Maybe I should just go for the Dahua system and be done with Arlo and Netgear.

Message 6 of 11
Aspirant

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

Is it true that the USB power cables I have just installed to my Pro 2 cameras are not compatible with the new Ultra mounts? If so, that's not cool. Add that to having to upgrade again to a new hub, makes me want to look at Lorex now. 

Message 7 of 11
Guru

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

The Ultra chargers use a magnetic connection which should be far more waterproof that the old microUSB connectors. I see it as a step up.

Message 8 of 11
Aspirant

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

Found this on the Amazon page for Arlo Ultra. Looks like it will be compatible!
Model: VMB3000 | Arlo Base Station
Message 9 of 11
Guru

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

We've been told that a firmware update for the older bases will come in the future. I believe that the Ultra camera is currently not compatible with the older bases.

Message 10 of 11
Guide

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

We were also told the Babycam with monitor would come out at the end of last year........how’s that working for everyone who bought that line?

Message 11 of 11