Arlo Ultra cmaeras appearing off line

[Goublin]

I have a Arlo pro base station with 3 pro3 cameras. I also have 2 ultra cameras which connect, but appear off line as soon as i click on live stream. I have tried all the trouble shooting, any help appreciated.

[StephenB]

---

@Goublin wrote:

I have a Arlo pro base station with 3 pro3 cameras. I also have 2 ultra cameras which connect, but appear off line as soon as i click on live stream. I have tried all the trouble shooting, any help appreciated.

---

Try swapping the ultras with two of the Pro3s, and see if the problem stays with the cameras or the location.

[Goublin]

I have 3 pros already up and working perfectly. The ultras connect, but appear off line when i try to connect to live feed. 

[jguerdat]

But did you swap camera positions? That could be a major clue.

[Goublin]

yes. The ultras work sometimes, sometimes they dont and appear offline.  They just seem to work sporadically which is frustrating

[JessicaP]

Hi Goublin,

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.