Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra and Ignored Activity Zones

Reply
Discussion stats
ItsPlayTime Apprentice
Apprentice
Thank you for replying. Yes, I'm subscribed to Arlo Smart (free first year), and it's activated for each of my cameras. I also added 4k upgrade to all 4 (irrelevant info).
I moved the zone farther away from the swaying Palm trees triggering one of the cameras & that seems to have helped.
The traffic triggering the other camera is a lost cause. I will be buying an outdoor power cable for that one ASAP.
TinkerToy Aspirant
Aspirant

I am having trouble making activity zones work.  My library is full of video with automobiles on the street that should be excluded.  I am including a screen shot of my activity zone to help with troubleshooting.  What am I doing wrong?

 

HW H6, Firmware 1.060.20.13_30758

Model: VMS5340 | Arlo Ultra 3 Camera Kit
TinkerToy Aspirant
Aspirant

I am having the same exact issues with the Arlo Ultra.  Activity zones do not work at all, and all motion is sent and recorded regardless of your settings.

TinkerToy Aspirant
Aspirant

It appears there is another post that has already been created, sorry for the extra thread.  Appears that the activity zones and and motion settings for the Ultra aren't working properly, maybe a software fix is in the works.

Guru jguerdat Guru
Guru

Working fine here. Have you checked/reset the Smart notification selections?

kenkol Tutor
Tutor

OK, From what I am gathering by reading these similar posts is as follows:

 

I can set up activity zones on my cameras and not have AC connected and subscribed to Smart. The server will decide whether or not the motion, be it animal, person, vehicle or just plain motion (whatever I have selected in smart setup) should be reported.

 

If that is the case, I can say it is not working. Look at the following pictures.

 

Arlo 1 is the activity zone setup

Arlo 2 is a car clearly outside of the activity zone

Arlo 3 is a bus clearly outside of the activity zone

 

This gets reported regardless of whether or not I have vehicle selected in the smart setup.

kenkol Tutor
Tutor
kenkol Tutor
Tutor
TinkerToy Aspirant
Aspirant

I take it that they're working on the problem, I can't select Settings>Device Settings or Account or even System from the website right now.  I can still access it all from the ios app.  Lots of bugs right now.

J-BC Guide
Guide

I was surprised that this issue is know by Arlo since January and is not yet resolved

 

Icouple of weeks ago I purchased the system, it got firmware updates for both, cameras and base... wa spromising at the begining, but now I am anoyed with too many false alerts from my Ulttas because they are rampantly ignoring absolutely the activity zones as well.

 

I am very disapointed that one of the feaures Arlo mentioned as "improved motion detection and activity zones" seem to be quite the opposuite to improved (I had an earlier Arlo system that work better on this area). Arlo argued (https://kb.arlo.com/000062132/What-is-new-in-the-Arlo-Ultra-camera)

  • "Custom Activity Zones
    You can now create more-precise activity zones with Arlo Ultra. Activity zones can be customized with eight anchor points, and you can switch between up to five activity zones without having them all active at once."

 

So activity zones are not working, lets not even dream their promise of Switch between them would ever be released.

 

So far, I have been in contact with support and absolutely no progress has been achieved, they are barely acnowledging that other "3 users" has repoeted the issue, and that engineering is now aware of it.

 

I have smart alerts disabled, I have rebooted the sytem, swaped cameras around, reduced the Activity Zones... nothing resolve the issue. I still get alerts for things happening 15+ feet farther than the activity zone defined.

 

This cameras should be proposed for the Department of corrections, since they are triggered by anything - even by what you ask to be ifnored - they can be helpful to avoid jail brakes

Model: VMS5240 | Arlo Ultra 2 Camera Kit
PhylumT Apprentice
Apprentice
I’ve almost given up on Arlo, I regret the purchase and will in the future consider a different set of cameras from another company. I’ve ceased talking to people about Arlo and when asked I do not recommend Arlo. It’s a competitive market, I had so much faith in these guys and thought issues would be focused on. They are probably just thinking of their next feature to add to a subcription models.
JamesC Community Manager
Community Manager

The engineering team is investigating reports of issues with activity zones. I will provide an update as soon as I have more information.


JamesC

Boggs Star
Star
Any updates regarding this problem? Since my activity zone settings are ignored, my batteries only last two weeks. This will not work and I will need to return if it isn’t resolved.
Guru jguerdat Guru
Guru

Have you updated to the new app released last night? If using an Ultra system, also make sure you have the latest firmware for both camera and base.

Boggs Star
Star
I checked for firmware updates and my iPhone is set to automatically update apps. I guess I’ll see how many cars at 50 ft and outside my activity zone trigger the cameras today.
Boggs Star
Star
I have to say this half-baked roll out doesn’t inspire confidence. For heaven’s sake if there’s a product that you want properly implemented it would have to be a security system. I can’t imagine how these engineering issues weren’t clear prior to release and not the anomalous variety one would expect patches for.
Goodoltom Guide
Guide
Boggs,

Any luck?
Boggs Star
Star
I’m in the process of recharging and positioning the cameras. I will redefine the activity zones when finished. I should know more tomorrow and I’ll update.
Boggs Star
Star
No improvement to the first camera. It is triggering on cars outside the activity zone as before. The traffic on the street will drop a fully charged ultra battery to 19% in 6 days.
Master st_shaw Master
Master

@Boggs wrote:
No improvement to the first camera. It is triggering on cars outside the activity zone as before. The traffic on the street will drop a fully charged ultra battery to 19% in 6 days.

Note that zones will not reduce battery consumption anyway.  All detected motion anywhere in the frame is uploaded to the cloud for analysis to see if the motion was in the zone.  So, the battery impact is the same with or without zones.  You need to reposition the camera so it cannot see the street or plug it into AC power.

 

Boggs Star
Star
I see. Well back to the ladder. 🙂 Thanks for the clarification.
Boggs Star
Star
I think the latest app version has changed the position utility. I don’t remember the gray bar in the upper third of the FOV and the explanation of it’s purpose. The video feed doesn’t act as stable as it did before. I have to check position, reposition, exit the utility and re-enter the utility to see the change.
Master st_shaw Master
Master

 

Yes, the gray bar and explanation are new.  The PIR sensors are not as sensitive near the top of the image.

Boggs Star
Star
Honestly, I don’t think I changed the composition much at all but the cars on the street are no longer triggering the camera. Vast improvement!!
Master st_shaw Master
Master

 

Sounds good!