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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
Hi, Having multiple issues with 3 Arlo Ultra camera after Arlo dumped a valid subscription. System was working, most of the time, it’s now developed multiple issues two of which are as follows:
1. Up to 75% of files are zero duration
2. Some of those that have a duration are black screen
Tried attaching a screen Grab to show the camera’s files. This system wouldn’t let me. Files have to be saved to local storage until the subscription Is sorted.
Cameras are metres apart. I’ve changed WiFi router channels to those with least interference.At recommendation of phone support I elected and reinstalled iOS app. That worked, briefly. Hasn’t done anything on subsequent delete - reinstalls.
Have moved the base station even thought the hub had a blue light in its previous location and still does in its new, but cameras still don’t record. Live view works.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.