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Arlo Ultra Solar Panel not charging. Not seeing charging icon on all 3 Ultra cameras.

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sia_later
Guide
Guide

I'm hoping someone may be able to post their experience around the vma5600.

I'd bought one and tested after receiving it. Plugged it into my floodlight and started getting a charge. Cool so it works. A few weeks later after finally getting some time to properly install it, I tested before mounting and it's no longer working. Tested on all my 3 ultras including the floodlight and I'm no longer seeing the charging icon on the app. Has something changed in the last 3-4 weeks in the background that may impact this?

Note the tests were run under full sun conditions.

It's got me stumped

Model: VMC5040 | Arlo Ultra Wire-Free Camera
TomMac
Guru Guru
Guru

What is the outdoor temps ??

The solar panel will not charge below 32F, not the panel but a safety built into camera to prevent battery damage.

( none of the cameras will charge below 32F )

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sia_later
Guide
Guide
It's currently summer in Australia so averaging over 30 degrees C
TomMac
Guru Guru
Guru

check the contacts, make sure no crud got int there... I usu have to wiggle my a bit to start a charge if outdoors.

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Morse is faster than texting!
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sia_later
Guide
Guide
Yep did all that even though my floodlight is fairly new and clean and the magnet is quite strong so there isn't much room for it to move around. Also given it doesn't work on 4 cameras, I find that extremely suspect.

I'm ready to call it and say it's a dud. Quite disappointing actually...
TomMac
Guru Guru
Guru

Since it didn’t work on other cams, your prob right as to dud.

try Arlo support for warranty 

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Morse is faster than texting!
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Discussion stats
  • 5 Replies
  • 153 Views
  • 0 Likes
  • 2 In Conversation