Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

If you are referring to the Live 4K Streaming option then yes, I still have the option and I turned it on and off. I don’t want to jeopardize anything as the system has been on-line for me for a full half day today. Not to mention I would bet that 4K would deplete the battery even faster then it has been.
Message 26 of 42
Luminary

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

Today is a new problem, ecerytime I load arlo app It kicks me out, can’t view live, can’t view recordings and cannot do anything because I just get kicked off all the time, running latest everything, please update the app!
Message 27 of 42
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

Have you tried the web browser and not the app? I’ve had much better luck using the browser today. Waiting on one battery to charge and then I will have all cameras loaded back on to the base.
Message 28 of 42
Luminary

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

The web browser works fine on my pc, but it’s a pain not being able to view on my phone.
Message 29 of 42
Guide

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

How is the quality of the local or payed 4k recording? is it better than the pro 2? I also understand that the ultra dispalys a wider viewing angle but is the image quality beter?

Message 30 of 42

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

Thank you for the detailed review.  I am considering the Arlo pro and will take back my Ultra.  Going to look for that 3 camera deal I saw over Xmas.  I may add the light.  I am very suspicious of this company and any recommendations to what box sets or add ons for an Arlo pro would be greatly appreciated.  Also, if you recommend I go with a different company, please let me know giving this is my first camera system.  I too was looking forward to this release...Man Frustrated

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 31 of 42

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

I am with you.  What options do you suggest?

Message 32 of 42
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

If you are looking at an indoor camera, look no further than the Wyze cam. It is incredible and performs near flawlessy and has really impacted the securiy camera market in a big way. They are working on an outside camera as we speak and that will be probably be mind blowing if it matches the success of their current offerings. Tons and tons of information for you to browse on it, but it's so inexpensive just buy one for fun to experiement with, you won't regret it.

 

For an outside system I absolutely love my 6 camera Pro 2 setup (yes all 6 cameras will have the free 7 day cloud recording, it is an exception to the 5 camera rule). It took half a year+ since I acquired it for them to work the major bugs out, but now it functions beautifully. They still need to fix the Live feature not recording from a trigger (only manual recording works), but at least they fixed the major original flaw of Live view of alerts stopping your recordings in progress. That bug alone almost made me return my purchase (even with a substantial employee discount). I seriously still recommend any Pro 2 package that fits your budget. The Pro camera picture quality may be sufficient but I highly recommend the Pro 2 instead.

Message 33 of 42
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

I agree. The Arlo Pro 2 is a great product and from what I’ve seen is one of the best wireless outdoor camera options. I will also say I’m seeing a glimmer of hope with Arlo Ultra.. Seems all but one of my cameras stayed connected last night. and the base station is still a solid blue light. I’ve had issues with the one camera since day one. Now if Arlo fixes the battery drain and reconsiders the sales they are going to loose with doing away with the 7 day free cloud recording, I can see strong possibilities with the Ultra system.
Message 34 of 42
Guide

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

As an fan of the Arlo Pro, Pro 2, and security light I must admit I'm disappointed in hearing all the struggles of the new Arlo Ultra on here and on YouTube. I hope these major bugs get worked out soon and the product can begin working as advertised. Until I begin to see positive honest reviews of this product than I'm going to hold off on this and just wait. I hope the Arlo team is paying attention to what it's die hard consumers want from them. Also bring back the 7 day free cloud recording.
Message 35 of 42
Community Manager

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

A new camera firmware is available. Please make sure your camera has received the updated firmware and let us know if you're still experiencing issues.

 

The development team is continuing to closely monitor these reports. Thank you for the detailed information and we appreciate your patience while we work the resolve what you've reported here.

 

Firmware release notes: Arlo Ultra VMC5040 - 1.060.20.11_30389 - 20th January 2019

 

JamesC

Message 36 of 42

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

How about an update on screwing your customers and brand name by taking away the basic 7 day plan that earned you a loyal following?

Message 37 of 42
Community Manager

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

LarryQwest,

 

This hasn't changed for existing customers. If your Arlo camera came with 7 day cloud recording included, you will continue to have this feature.

 

JamesC

Message 38 of 42

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

I have not had many issues with mines but as a first time customer i feel suckered with the 4k stuff. 99 per year was okay but after the math was all said and done almost 200 per year? No thank you. Ill be returning mines tomorrow. 

Message 39 of 42

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far


@JamesC wrote:

LarryQwest,

 

This hasn't changed for existing customers. If your Arlo camera came with 7 day cloud recording included, you will continue to have this feature.

 

JamesC


Are you joking? You know darn well I was referring to the Ultra. 

Message 40 of 42
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

Jan 24, 2019 (USA)

Everything that you are complaining about with your new Ultras are exactly what has been happening to me with my 10 Arlo Pro and Arlo Pro 2 cameras.  If I were you, I'd take those Ultras back right away, and leave well enough alone, since you are very lucky you don't have any problems with your Pro's/Pro2's at all.  But I am very glad that you typed up a very in depth and helpful review.  Good luck with your older Pro cameras that seem to be working well for you, I wish I had that good luck with mine.

Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 41 of 42
Highlighted
Apprentice

Re: Arlo Ultra Problems & Feedback Thread - my criticisms so far

Jan 24, 2019 (USA)

Although I do not have the new Ultras, and certainly wouldn't at this point, many of the Ultra problems discussed, I have had with my Arlo Pro/Pro2 system/cameras (10 cameras)  I posted the below rant/complaint yesterday in other areas of the Community news:

 

1/23/19:  What in the hell is Arlo doing?!!!  For the past couple of weeks, the Activity Zone appears for Arlo Pro and Arlo Pro 2 cameras on the iphone app, then it disappears, then it reappears, then it's gone again.  Today it happened again, there were only Activity Zones for the 1080p Arlo Pro cameras, now in the same day, it's back to being accessible to all the cameras, Arlo Pro & Arlo Pro 2 cameras.  I have noticed that sometimes into the Device and the Settings, and hit the Video Settings that some of the cameras views are zoomed all the way into  it's max, so it's very blurry and when you zoom out to regular view you can see that it was zoomed in to the top left corner of the camera…..this has happened on a few of my cameras over the past few weeks since they've been messing with the activity zones.   Very bizarre, and again, leaves the camera ineffective, as with lots of the crap that happens with this system on a daily/hourly basis.

 

So many flaws with this Arlo Pro camera system.  Here goes what I can think of, and I'm sure I'm going to forget to add several of them, but here it goes, in no particular order: 

 

  • I have 10 Arlo Pro and Arlo Pro2 cameras, and not one of them is reliable even half the time. PATHETIC AND A COMPLETE DISAPPOINTMENT, and as everyone knows, these Arlo Pro/Pro2 cameras are NOT cheap, nor are their rechargeable batteries
  • The entire system/cameras work or don't work with no rhyme or reason. There is no one answer that will fix your problem that day, because you think a particular setting or mode change got it to work, and then it doesn't anymore
  • most of my cameras do not record for the length of time I have them set to (if they even detect motion at all in the first place), if it's the full 120 seconds, it may only record for 10 seconds, or 30 seconds, or who knows what, sometimes it will work properly, most of the time NOT, and this goes for every single camera I have, not one of them works as it should. The base is constantly going off line several times a day
  • Every single one of my cameras is plugged in to electrical power, a couple of indoor ones with the power cord that came with the camera, and the rest are outdoors, and all the cameras inconsistently work and don't work, more so though consistently do not work, yes even the ones plugged in-doors.
  • False "incompatible charger detected" comes up several times a day on all cameras plugged in outdoors even with the requested Arlo charger.
  • Arlo outdoor weatherproof AC adapter needs to be made longer than 8 feet, or at least more choices, although I see the new Ultra has a magnetic power cord, so I doubt Arlo will be helping Arlo Pro/2 customers with making more choices in accessories. A RELIABLE outdoor weatherproof power cord/adapter is absolutely necessary because these rechargeable batteries do not last and are $50 a pop!
  • Activity Zones come and go
  • Devices fail to connect constantly several times a day
  • The rechargeable batteries do not last more than a year, eventually will not hold a charge
  • False detections, motion and audio
  • Misses things it should have detected many times a day, therefore not a very reliable "security" camera in the least
  • Arlo cannot seem to truly "Solve" any of the issues, it ends up being a temporary fluke that works for a short time at best and Arlo wants to put a "solved" on the issue when it is most likely NOT solved, because I have plenty of issues with things that have been listed as "Solved"
  • Too many places to make changes that can conflict with another selection/setting in the mode vs. settings.
  • Very unreliable, undependable, system at best, certainly would not recommend for security purposes.
  • Sound is lacking on several recordings randomly, when they do decide to record something, usually the sound of wind blowing or a bird chirping.
  • Smart detection is practically useless (for me), you need to be able to reset and/or correct the detector when it's wrong.
  • Each of my cameras are set up at different levels, distances, etc, and still each camera might work today, then not tomorrow, or I should say this morning, and not later the same day. So it's not the viewing height, distance, side to side movement, yada yada yada, it's the system or camera flaw, because if the height, distance, side to side movement was the reason, then it could be corrected, but it's not true, it may work for the people in the lab who created these programs, but it doesn't work consistently in real life.  I have cameras that pick up cars going " side to side" out at the street that is about 100 feet away from the camera, yet won't pick up something coming into the driveway…Other times cameras will do the complete opposite, none of which consistently work, more like consistently don't work.
  • Motion test is a waste, doesn't really work, and should be removed.
  • There should be a retrigger time choice so when the camera does stop recording when there is still motion going on, it will automatically restart in another clip, but I'm sure that would be unreliable too if there were such a selection/choice, because none of my cameras consistently or reliable record the amount of time that I have it set for.
  • Mostly Records a bunch of nonsense, either as motion, or audio but doesn't detect real movement/audio even around the same time…..it could record every 2 minutes, then miss something that actually happened for a 10 minutes span, and then start recording again after that 10 minutes where it should have caught something, but didn't, then it will start up again and go back to a bunch of nonsense recordings.
  • I would love if all of my cameras recorded maximum length clips all day (since they are plugged in to electricity and no depending on the battery), rather than missing something important.
  • Not even one of my 10 cameras is reliable on a daily basis, you can always find something that it blatantly missed (several times in a day)
Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 42 of 42