Arlo Ultra Power always says it's connected to power. Even when it is unplugged

[Rkinman]

My Arlo Ultra always says it's connected to power. Even when it is unplugged.

Also had the camera charging for over 24 hours and never get the battery charged light. I even confirmed it was turned on in settings.

Seems pretty buggy. Looking for support before I return it.

[jguerdat]

Is the camera and base on the latest firmware? Have you tried removing the camera and resyncing it?

[Rkinman]

I have restarted the base station a few times. I also updated the firmware for both.

Just removed all devices "hub and Arlo camera". I have no other Arlo products.

Still shows plugged in even when power cable is disconnected.

Screenshot attached.

[jguerdat]

I'd guess it's a bad camera. Swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[JamesC]

Rkinman,

Do you see this on the web client as well? Have you tried reinstalling the mobile app?

JamesC

[Rkinman · Accepted solution]

I did see it on the web client as well.

Now as of last night there must of been an update to the firmware. I happened to walk by the camera and the blue light was on for the first time. The app icon changed to a battery with a charging symbol. I unplugged the device and it showed the battery with it's % remaining.

We maybe good to go!

[JamesC]

Rkinman,

Glad to hear. Please let me know if you experience any further unexpected behavior like this.

JamesC