Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Ultra 4K PVR recording still not working.

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Craig-S Guide
Guide

Hi JamesC

Regarding the loss of 4K recording on my pre paid year subscription to the PVR service. It’s still not working and I’ve heard nothing back from you. I’m no closer with customer support (they have next to zero knowledge)It’s been over 3 weeks and I’m no further forward. You said you would get back to me? Very disappointed in the whole experience. At least have the curtesy to respond. Case 41409903. Cheers.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
JamesC Community Manager
Community Manager

Craig-S,

 

I will request an update on your open support ticket.

 

JamesC

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Craig-S Guide
Guide

Hi JamesC

Thanks for reply. If there is no resolution by next Friday I will be taking my cameras back for a refund. I just can’t tolerate anymore poor performance/technical failures along with the terrible customer support. Especially as an early adopter  who’s stuck with it through all the “problems’. Hope we get somewhere. Cheers.

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