Arlo Ultra- 1 out of 3 cameras not connecting or recording motion
Bought the Arlo Ultra 4K a month ago, set it all up no problems, at the beginning all working perfectly in armed mode, recording motion for a set amount of time that I set up, now since Tuesday one camera was first showing motion notifications with 00 videos so not recording, then it is not connecting at all now and letting me see it live. I have NBN speed in my house so speed is not an issue, I have reset base, restarted, removed all devices, logged in and out, re set it up again, taken batteries out,
Swapped batteries (camera was issue not battery) then checked firmware up to date. I think Arlo need to do something their side now but I would appreciate some help!
Is it just the one camera that has the issue? Do you get any error messages when attempting to live stream this camera? How far from the SmartHub is the camera having the issue?
If you've swapped out the system and continue having the same issue with a new camera in the same location, something at that location is likely causing the issue.
Are you able to relocate the SmartHub closer to the camera? You might also try elevating the SmartHub as some users have reported improvements in signal strength when doing this.