Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

[wdarrellr]

It worked fine then all of a sudden it quit .

[JamesC]

wdarrellr,

Can you provide more detail about what you're experiencing?

JamesC

[wdarrellr]

I have had ARLO secretly cameras for a long time I had the older system I just got the Ultra two or three weeks ago they were working fine but then all of a sudden the email video stopped working I get the email but no video. It started about 7:07:05 AM EDT on May 23 2019.

[treebuilder]

I have the same problem with my Arlo Pro 2s, and it started around the same time.

[wdarrellr]

Is it still not working?

[treebuilder]

It is still not working.

[wdarrellr]

I think it is with there servers they get the camera feed before it is sent to us. I don't think why or how to fix it.

[treebuilder]

No, it's because they changed the HTML used in sending the emails, which is causing display issues with quite a few browsers and email clients.

[wdarrellr]

Do you think they will fix it soon or should I just send it back to Amazon?

[JamesC]

A fix was released that should address this issue. Are you still experiencing the same behavior or is this now resolved?

JamesC

[treebuilder]

I don' tknow if it's fixed, but I can certainly say it changed:  I no longer get emails for alerts, for some reason now.

[wdarrellr]

It has changed but it is still not working like it was in the past. They have until june the 11th to fix it if not I will return my ARLO Ultra system back to Amazon. That is the last day I can return it and get a refund.

[wdarrellr]

No they have still not fixed it and I don't think they will. I don't think they know what they did to break it.