1. No timestamp when viewing a recorded video.
2. While viewing a recorded video, it jumps back to another recorded video from the previous day.
3. Random motion push notification but nothing is recorded and there was no motion.
4. The last recorded motion doesn't update on the list of devices. Example, it displays 4 hours on the image but there was a motion 10 minutes ago.
5. Audio and likely mic can no longer be accessed for a camera.
- Related Labels:
Arlo Mobile App
We've received several of these reports here on the community. I've escalated these issues to the development team and they are currently investigating. I will provide an update once I know more.
Yes... having the same issues, very annoying.
The library keeps refreshing when scrolling through the thumbnails, then you have to search where you previously left off, only for it to refresh again when you found it, then skips to the previous day while your watching the recording!!! 😞
Here's another user with the same problem and this has been happening for a while now, no excuse why it hasn't been fixed.
You cannot scroll the library without it refreshing and forcing the window back up to the top, making the entire purpose of this app - the ability to view the videos - worthless. In addition, it throws up some random video from the day before every time you try and play a video.
Very poorly executed app, just like the ridiculous 2FA that nobody wants.
A new version of the Arlo mobile app is now available in the app store (3.6.5). Please download the latest version and test again. If you still experience an issue, please let me know.
It may take a couple days for the update to become available for all users. Keep checking the app store for available updates and test again after you've received version 3.6.5.
Any news on another update newer than 3.6.6? My camera thumbnails still aren't updating and now the majority of my cameras...no changed settings on my part...only record for 1-3 seconds if I'm lucky. Then randomly will record for the 2 minutes I have them set at or random times under 2 minutes. I've had my Pro 2 cameras since 2018 and have bought Essential, Pro 4, and Ultra 2's so I'm not new to this.