4K live not working

[Cwmmmm]

I had ultra since it first came out and around that time my 4K live stream locally worked. Unfortunately for some reason the 4K live stream no longer works, I put the option on to on and all I get is regular live and no 4K action anymore. I’m on the same WiFi and the app and cameras and smart hub is all up to date. Please help

[jguerdat]

Have you rebooted both your phone and the hub? Reinstalling the appp may also prove useful.

[Cwmmmm]

Yes I’ve done both, reinstalled the app and have rebooted hub multiple times

[JamesC]

Cwmmmm,

Is Auto Zoom & Tracking turned off for that camera? Do you have more than one camera behaving this way?

JamesC

[Cwmmmm]

@JamesC I have two ultras and they are both doing the same by not streaming locally with 4k. And auto track and zoom is off

[JamesC]

Cwmmmm,

What is your network setup like? Is everything connected to one router or do you have different access points?

JamesC

[Cwmmmm]

Everything is setup to one and we’ve had the same amount of devices always connected even when the 4K live stream would work