VMS-5500-100NAS base station

[Bosco381]

Arlo base station VMS-5500-100NAS base station will not add Ultra cameras. It says I am not online, but this is wrong.

[jguerdat]

Being noted as offline has to be fixed first. What is the hub's LED showing? Did you successfully connect it to your account first? Are you using a VPN?

[Bosco381]

The VPN is turned off. The base station and computer are connected to the Netgear router with an Ethernet cable. I have added the cameras with an old VMB-4000 base station. They work fine but will not add to the newer base station listed above.

[Bosco381]

The hubs LED says it is connected , but when country to add Ultra cameras it says I am not connected to the internet.

[jguerdat]

What country are you in? I wonder if Ultras (and many other newer cameras) aren't supported in your region.