Ultra2 no longer sending

[merlynbc]

After a firmware update to my Base Station one of my cameras is no longer sending. The camera is connected to the base and it is detecting motion. 

[jguerdat]

Sending what? Cloud recordings? Do you have an active subscription? Cloud recordings require a sub.

[merlynbc]

yes, they don’t show up in my cloud recording library. Nor on the Base recordings... Active subscription... One of my 2 cameras is showing but the other is not.

[jguerdat]

Have you checked your modes and rules to ensure the camera has a rule as appropriate and that recording is enabled?

[merlynbc]

Modes ?? Rules?? Don't see those in my app....

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[StephenB]

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@merlynbc wrote:

Modes ?? Rules?? Don't see those in my app....

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If you have the "Library" version of the user interface, then tou should see "Modes" as a choice at the bottom of the app screen (or at the top of my.arlo.com).

• https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

If you have "Feed", then choose "Routines".

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[merlynbc]

Thanks