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Ultra Smart Hub VMB5000

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  • ‎2023-11-12 05:13 PM
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AlWilsonIII
Aspirant
Aspirant
‎2023-11-12 05:13 PM

Trying to set up my new arlo smart hub.  Arlo app cannot find the smart hub.  Network shows the smart hub is connected (wired connection).  The Arlo app on my phone is the same network.  Light on smart hub is steady blue.

Help!!!

Al Wilson

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 09:22 AM

A steady Blue LED would indicate the device is connected to the internet and online. Did you purchase this device second hand? 

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AlWilsonIII
Aspirant
Aspirant
‎2023-11-13 09:28 AM

I purchased it new through Costco.

Al

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 11:54 AM

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

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