Ultra 2 not recording in 4k

[Jay70]

Hi, why do I get push notifications for vehicles when they are toggles off? Why are my recordings in 2k when I pay for 4k...both cameras. Just purchased these cameras and am thinking of returning them as not fit for purpose

[StephenB]

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@Jay70 wrote:
Why are my recordings in 2k when I pay for 4k...both cameras. Just purchased these cameras and am thinking of returning them as not fit for purpose

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Just to confirm - You have either an Arlo Secure Plus or an Arlo Elite subscription?

Did the cameras every record in 4K?  If not, you might want to confirm the model.  There's a part number (starting with VMC) inside the camera - behind the battery I think.

[Jay70]

Hi thanks for the reply. Yes they have previously recorded in 4k. I have secure plus subscription

[StephenB]

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@Jay70 wrote:
Hi thanks for the reply. Yes they have previously recorded in 4k. I have secure plus subscription

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Then I suggest contacting support (using the support option in the app).