Arlo|Smart Home Security|Wireless HD Security Cameras
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Ultra 2 feedback on images, SmartHub, network, account, etc.

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ApprenticeHuman
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‎2021-04-06 08:26 AM

I have ticket 42363165, opened 22 March.

 

Full details at https://docs.google.com/document/d/1jDEDEKV7phtYQQNXt6QtAH27ciiqWoOcV5qIL-lUf1k/

 

I'm being asked to do the same thing I did a week ago: reset hardware.

I'm also being asked to resubmit device serial numbers, etc, that I added on 3rd April that included a dump of the application logs.

 

Am I an outlier in getting seriously bad support?  At the moment I wouldn't recommend Arlo to anyone, for any use, at any time. I expected much better from a company derived from Netgear.

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