Ultra 2 does not get recording anymore and prompts me to buy subscription?

[tfirma99]

I had a 5 camera Arlo Pro 2 setup, and get my 7 days of free recording on them.

Before buying the Arlo Ultra 2 package, I specifically reached out to Arlo and asked, since I was adding another package, with basestation, would i get the same ongoing, free 7 days with the Ultra 2 cameras....and was told yes.

I've. had the cameras for a few months now, and got a message that my trial was up.  None of the Ultra 2 cameras record anymore....it only prompts me to buy a subscription.  

Is this really the case?    I can get recordings on my Arlo Pro 2 cameras.....  but can't get anything "free" with my Ultra 2 (even though I was told differently from Arlo) even though they have their own basestation???

[jguerdat]

Any camera newer than the Pro 2 requires a subscription for cloud recordings after the trial expires. Can't say why you were told yes unless they thought you were referring to the older cameras retaining the free 7 day plan.  Since you have a hub for the Ultras, you can use a microSD card in the hub so you can enable and configure local recordings without a subscription. You'll have to use the app to view the recordings as well as set up port forwarding or a VPN on your router to be able to see the recordings when not on your home WiFi. It's not as seamless but can be the solution to your issue.

[tfirma99]

Thanks for the explanation.    I really did clarify with Arlo because I really dislike subscriptions, and definitely sent them the Ultra model package I was looking to get.    I want to believe it was an honest mistake on their part, yet I have so many issues with Arlo, I really wonder if it wasn't just a purposeful misdirect.

Anyway - thank you again for your response!

Tom