Ultra 2 cameras Zoom issue

[scottpev]

When I zoom in with my Ultra 2 cameras I can't control the zoom as it wanders all over the place and pans uncontrollably

[ShayneS]

The team has identified the cause and the symptom with the camera zoom should be resolved. The fix is in a slow rollout phase with app version 5.5.0

and should be at 100% soon. 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Rlbnkk]

I have the same exact issue since "upgrading" to the new app.  When trying to zoom in on a live feed the view wanders from where I'm trying to look.  Super annoying.

[ShayneS]

Does this occur with an android or iOS device and which app version?

Thanks

[JP-FR]

Same here with ultra 2 & app 5.4.2_28786

[ShayneS]

Thanks, I am inquiring with the team regarding these reports.

[ShayneS]

Is this with Android or iOS app?

[JP-FR]

Android 13 & ONE UI 5.1

[Rlbnkk]

On Android app version 5.4.2_28786.

Specifically, it occurs during full screen live view.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Guvnaar]

Hi I have a variety of cameras and recently I've noticed in full screen when you zoom in on a live image the screen automatically scrolls back to the center. 

This is very annoying as you can't focus on a certain area of interest without continually having to adjust. 

Any ideas how to disable this?

[StephenB]

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@Guvnaar wrote:

Hi I have a variety of cameras and recently I've noticed in full screen when you zoom in on a live image the screen automatically scrolls back to the center. 

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This is a bug in the app.  Arlo knows about it, so a fix will likely be available soon.

[Guvnaar]

Arlo knows about it?

[StephenB]

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@Guvnaar wrote:

Arlo knows about it?

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Yes.

[booxman]

Hey, Shane.

Why not just provide us with 5.3.3_28779 so we can resume using the systems we paid for?  

[JP-FR]

solved with new version 5.5.0_28795 !

[ShayneS]

The team has identified the cause and the symptom with the camera zoom should be resolved. The fix is in a slow rollout phase with app version 5.5.0

and should be at 100% soon. 

[AADJ]

I had the exact same problem and I decided to uninstall the app and then redownload it again (Google Play Store for my Android phone) and now it SEEMS to be working normally again. To be honest, I'm not convinced yet that it won't start doing it again because this new app is very buggy. Fingers crossed 🤞

[alex_loo]

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@JP-FR wrote:

solved with new version 5.5.0_28795 !

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oh have you received and updated to 5.5.0_29785 already?

Good to hear the "weird panning when zoomed" issue fixed.  Does the same 5.5.0 fix your other issue about "unable to access SD card" ?

Curious if you notice any fix to the following outstanding issue?

• geofencing NOT working all the time

Alex

[JP-FR]

oh have you received and updated to 5.5.0_29785 already?

Yes, yesterday.

 Does the same 5.5.0 fix your other issue about "unable to access SD card" ?

unfortunately no, I'm waiting for a miracle...

 

Curious if you notice any fix to the following outstanding issue?

• geofencing NOT working all the time

Sorry but I never use geofencing