Ultra 2 arlo app won't find the base or cameras.

[myicc]

I installed the ultra 2 home station/base and the arlo app won't find the base or cameras. I have checked that the ethernet cable is connected and have ran test through Cox and it says the home bases connected. The app will not find it. Very frustrated

[jguerdat]

What does the hub LED show? It should be solid blue.

If a VPN is in use, disable it.

Make sure your phone is connected to your WiFi, not just cell service.

Press the hub's reset button for >15 seconds until the LED flashes amber. Let it reboot until the LED is solid blue (~2 minutes) and try again.

Try using a computer browser (my.arlo.com) to connect the hub - sometimes it works better.