Can’t add devices

[Yendell1]

I have a new set of ultra cameras. 3 in the set with a hub. The hub led turns solid blue. I still can’t add cameras or the hub into the app. Can you please help. Ta. 

[StephenB]

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@Yendell1 wrote:

I have a new set of ultra cameras. 3 in the set with a hub. The hub led turns solid blue. I still can’t add cameras or the hub into the app. Can you please help. Ta. 

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You need to start with the hub.

Try a paperclip reset, and then see if you can add it to your account.

Also try my.arlo.com on a PC.  That sometimes works when the app fails.