TOO MANY UNWANTED ALERTS ON MY ONE CAMERA ULTRA 2?

[rehman23]

I got 4 ultra 2 camera 3 are works fine, but one of my back garden camera given lots if unwanterd notification alerts i changes position as well but still same  during day time its gives every minutes  but in dark its ok ? how do i fixed this issue

[jguerdat]

Where are you located? The sun's angle can cause its IR to be reflected off moving leaves, etc. causing this. Which compass direction is the camera pointing? Have you tried lowering motion detection to see if that helps? A screenshot of the camera view could be useful for suggestions.

[rehman23]

ohh yes you pointed right its facing sun rise position  i will re aligned my camera angle . yes i also removed some motion and also reduce sensor setting but its not resolved. but sun faced my cam might be causing so i will do tonight once i go back to home  thanks and will update you

[rehman23]

what other option if i cant moved further down because i cant moved down . is any setting to avoid sun  ? i can see there is a list to select or un slect shall i do SUN unselect did its resolved? 

[rehman23]

Just to update you all. even in this weather raining and dull  but my camera start given false alert  not happy  i  cant  mover this camera to any other location  all towards sun  but its very strange my old arlo pro camera has no issue at all   .i was reading some old post there is a software firmware issue??  its very sensitive sensor  but all others camera even my drive camera on main road trafic pass through but no alert untill some one on my door walk in.   

[StephenB]

Have you tried swapping the camera with another one of the Ultras?  Then see if the problem stays with the location or if it moves with the camera.

[rehman23]

No i did not swap camera i will try tommorow   will updates

[rehman23]

Many thanks i swap my one spare new ultra2 camera so far its works without one false alert so i think sun reflection main cause .but i dont understand why old camera given false alert all are brand new  ? so the one given false alert means its faulty? so have to send back to netgear? its only 30 days old. 

[StephenB · Accepted solution]

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@rehman23 wrote:

Many thanks i swap my one spare new ultra2 camera so far its works without one false alert so i think sun reflection main cause .but i dont understand why old camera given false alert all are brand new  ? so the one given false alert means its faulty? so have to send back to netgear? its only 30 days old. 

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Netgear divested Arlo back in 2018, so Netgear isn't involved in any way.

If the second camera works ok, then it isn't likely to be sun reflections.  Try putting the problem camera in a different spot and see if the false alerts happen there.

If the issue happens no matter where the camera is, then you could try a hardware reset.  You'd remove the camera from the account, and hold down the sync button inside the camera until the camera LED flashes amber (~15 seconds).  Then add it back.

If that fails, then you can either exchange the camera with the seller (if you are still in the return window), or contact Arlo support via the app, and request an RMA.  Exchanging with the seller is the better option if you still can do that.

BTW, don't google a support number for Arlo - that almost always leads to a scam support site.  Use the support center in the app.

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0