Worst customer service I have ever come across

[Southfields]

I've never come across a more inept, more useless customer support system ever.  They are completely hidden behind the internet/online methodology of contacting them.  I've decided to ditch this garbage product because if I can't get a hold of them.  Never seen such a terrible attitude towards their customers.  My camera failed whilst under guarantee, I’ve been waiting months for a replacement and now I can’t even get in touch any more.

Case 00674280

[BrookeN]

I am sorry you have not been able to reach support regarding your camera. I would be more than happy to assist you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Southfields]

Hello Brooke. My private number is I have been promised a new GO2 for a few months now without result. If the GO2 is discontinued then I should be able to get a refund or upgrade to the new GO Ultra. It’s not my fault that the GO2 was discontinued while mine was still under guarantee.

It’s proved impossible to reply to the last message from Patricia. Your “reply to message” link doesn’t work (even when I’m logged in to my account) and the only UK phone number for customer svs has been switched off. I’ll happily mark this as resolved if I can just get my camera replaced, I’ve waited long enough. Thank you

[BrookeN]

Thank you for providing that. I have reached out to support to contact you. They will be reaching out to you as soon as possible. 

[AlexWhi]

I have to agree, I've tried to resolve the same issue for 24 months now and all they do is keep asking me to update to the latest app and provide the newest set of logs so they can allegedly try to work on the issue. It was eventually escalated to a call from technical support person who was rude and dismissive. Now the entire online support portal seems to have been deleted.

Suffice to say I've been actively discouraging people from buying this company's products, or those from the parent Verisure.

[BrookeN]

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private

[Southfields]

Case:  00674280

Hi.

I'm still unable to resolve this, and now unable to update my messages to customer services.

Please give me a call on 

It should be an easy this to send me out a replacement Go2, shouldn't it ?...

[BrookeN]

I have reached back out to support, can you please reach out to me via dm if you have not heard from them by Monday. 

[Southfields]

I still haven’t heard anything and customer support seem to have ignored my last couple of messages. Now I can’t even send a message….”Sorry, unexpected server error.”

I just want a replacement Go2 four my dead unit

[BrookeN]

I requested a status update regarding this, I will update you as soon as I get a response. I do apologize for the delay in my response. 

[Southfields]

Thank you. I did get a response from Patricia at Arlo Europe but I am unable to reply to her via the app.

I am attempting to give her my address and bank account details.

But when I click on submit I get "Page unavailable, server error".

Your system seems to be a bit broken. If I give my details to you, please can you relay them to her?

[BrookeN]

I am going to reach out to Verisure support and see if I can get her to call you so you can provide that information. I can not take it as I do not have direct contact with Verisure support representatives. 

[Southfields]

Hello BrookeN,

Verisure Support have just emailed me asking for my bank details so that they can refund me. But I am continuing to have the same problem, I am unable to reply to their messages via your app. Message reads "Page unavailable. Sorry but the requested page is unavailable due to a server issue."

They tell me "please reply within 4 days" but I am unable to reply because your app is broken.

I gave you my bank and contact details in the last message. Please can you forward them onto Patricia? Or ask her to call me as we discussed? 07471 123123

RSVP.

[BrookeN]

I reached out for an update and Verisure is aware of the behavior you are seeing with updating the case. They are working on a fix for as soon as possible. I did ask them to contact you directly, please let me know if you do not hear from them by the end of the week.