No recordings when phone app out of range

[tbyrd711]

Strange. I ran a test. I took the phone (app) out of my home wifi range. The Away mode was set. Left it there. Then I walked in front of the cameras to trigger them. When I went back to the phone, there was no recordings. Only the doorbell camera recorded while the phone app was away. Not having the cameras record anything while I'm away (the phone app) kind of defeats the purpose of having cameras. You want to record, you want to get notified via push, you want know your property is being monitored. 
Anyone know of a solution?
I rebooted the base station, I deleted cameras and base station from the app and readded, no resolution. The base station is hard wired to the router. As a side note, my cameras periodically go off line for several seconds.

Any help would be greatly appreciated.

[StephenB]

---

@tbyrd711 wrote:

Strange. I ran a test. I took the phone (app) out of my home wifi range. The Away mode was set. Left it there. Then I walked in front of the cameras to trigger them. 

Do you have geofencing set up?

Also, how far away were you from the cameras when you walked in front of them?   Max detection range is only about 25 feet.

The app is just an interface to the Arlo Cloud.  The cameras should record when the phone is off, not connected to your wifi, or away from home.

[tbyrd711]

Hello StephenB,
No geofencing is not enabled. I don't even have location services enabled on my phone.  You did give me an idea though, I can stay close to the cameras and disable wifi on the phone so the phone is connected to cell service. Kind of simulating a wifi 'out-of-range'.  Will do some testing this way so I can get instant feedback. 
I agree what you said "The app is just an interface to the Arlo Cloud.  The cameras should record when the phone is off, not connected to your wifi, or away from home.". That is why I'm so puzzled by the whole thing.

[StephenB]

---

@tbyrd711 wrote:

I can stay close to the cameras and disable wifi on the phone so the phone is connected to cell service. Kind of simulating a wifi 'out-of-range'.  Will do some testing this way so I can get instant feedback. 

---

Post back with the results of your testing.  This is definitely unusual behavior.

[tbyrd711 · Accepted solution]

Alrighty then.... sorry for the long absence. Not sure what happened or what, but, I had a power outage to the house which caused all devices to reboot including the base station hub.  Following this, when I placed the phone in plane mode and triggered the cameras, nothing was seen by the phone until I went out of plane mode and connected to the cellular network.  Once connected, the alerts started coming in. This tells me that the alerts were recorded and notifications worked. This is as expected.
However, today, for some reason, my neighbor should have triggered the doorbell and the camera but they didn't. When I later opened the door, the doorbell camera triggered an alert and captured the video. 
So strange. On top of this, I can't log into my.arlo.com account from my pc today, I can however get in with duckduckgo on my phone. 

Starting to get disenchanted with arlo.  

[tbyrd711]

On a previous post I stated that I was unable to log into the website my.arlo.com portal from my desktop. I figured out the issue. It appears that Arlo web portal is using a non-standard TCP port number for the portal. TCP port 8084 to be exact. When I allowed this port outbound in the firewall, I was able to get to the web portal. Anyone that is having issues, this might be something to check.