New Ultra 2 video disappearing

[fengshuikb]

Just installed 4 Ultra 2s, have Charter cable, router is fairly new, one wired  doorbell, one wireless, have apple phone, 500 Mbps.  So the apple phone shows pictures of all 4 cameras and doorbell working, then in about a minute or so the pictures disappear, then a minute or 2 they reappear.

Thanks. K.B.

[ShayneS]

HI,

is this during a live stream, on a recorded video, or the thumbnails of each device? Are you able to PM me with a link of the clips if applicable?

[fengshuikb]

So we removed the Hub from Arlo app., on the customers phone, then reset the hub in to the router, 

the Hub connected to the internet, then we added the hub as a new device in the Arlo app.  Everything is good.

Thanks, 

K.B.