My local storage stopped working

[Ablonski]

With latest upgrade of the app my storage stopped working. Is anyone experiencing the same? I have Samsung s22 ultra and cannot get local storage while my wife iphone is working well. I contacted arlo but after 2 weeks they are still investigating

 

[StephenB]

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@Ablonski wrote:

With latest upgrade of the app my storage stopped working. Is anyone experiencing the same? I have Samsung s22 ultra and cannot get local storage while my wife iphone is working well. I contacted arlo but after 2 weeks they are still investigating

 

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If you 

1. go to the devices page
2. press the tile for the smarthub
3. select "Storage Settings"

do you see the recordings there?

[Ablonski]

Getting same error there...

[Ablonski]

Getting smae error from device settings

[jguerdat]

I've seen the same thing but I just tried it and - POW! It loaded almost instantly! Part/most of that is likely due to my copying files off the microSD card monthly (I'm using a VMB5000) and reformatting so the card is relatively empty. I suppose that may be an issue, that the number of videos is causing this (a timeout needs to be extended?). In any event it worked great this morning.