My Arlo Ultra 2 wont turn night vision on, have tried everything!

[Casperhr]

Just bought 4-pack of Ultra 2.

3/4 works fine, but the last one can't show night vision.

I have tried all solutions on this forum as
Remove from smarthub
Take battery in and out.
Resync 

Turn night vision on/off is also tried, and turning 180* nothing is helping

Also tried restarting the hub,

But it wont show black/white when the room is without light.

Its just all black, and yes im sure the ultra 2 is turn on, and the IR are also on and showing on the camera when its dark, so it should work? right, but no...

Only time everything turns into black/white, is when there abit of light from another room example.

but when the door to the room where camera is placed are closed, its showing totally black........

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.