Manual record and snapshot not working

[ElocinTwin]

Again the Android App doesn't show the Manual record and snapshot buttons. It works on the computer but not with the admin account or my two guest accounts. I have the Subscription so that's not the problem.
I have the app version: 2.22

I have cleared the cache, data, uninstall and reinstalled the app and those buttons still don't show up.

Why is this still a problem? this same issue has been happening on and off again for years !!!!! and it's still not perfect. 

Why is this still a problem? 

Why is this also not available for local storage users. 

[jguerdat · Accepted solution]

The usual answer is that it's because you're set to 4K live viewing. Manual recording and snapshots are available up to 1080p settings.